Front Office Specialist II TCUC - Cinco Ranch

 
Position: Front Office Specialist II TCUC - Cinco Ranch

Job ID: 164497

Location: US-TX-Houston

Department: TC URGENT CARE - CINCO RANCH

Talent Area: Clerical

Full/Part Time: Part-Time

Regular/Temporary: Regular

Shift: 4p - 11p

About Texas Children's Hospital

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area. Texas Children’s Urgent Care has also expanded to serve the children and families of Austin, Texas, with its first community location in South Austin. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team can diagnose and treat a wide variety of common pediatric ailments, illnesses and conditions, including: asthma, strep throat, fever, minor burns, influenza, ear infections, allergic reactions and more. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV (intravenous) fluids, lab services, laceration repair and x-rays on-site.   To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a part-time Front Office Specialist II who can thrive in a fast-paced primary care environment. This is a dual Front Office Specialist II and Medical Assistant role responsible for both clinical and non-clinical duties.

 

In this position you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system, and transmit accurate claims.

 

Does this sound like the job for you?



Responsibilities :

  • Demonstrates Creating SMILES philosophies to patients, families and co-workers
  • Greets patients and visitors upon arrival utilizing Service with HEART philosophies
  • Assists patients with check in/check out
  • Answers telephone within six rings and directs calls
  • Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
  • Documents eligibility in patient medical record
  • Notifies provider when no provider in network is available
  • Reviews billing information
  • Enters hospital charges into EPIC with 100% accuracy and within timelines established by practice
  • Balances payments received daily
  • Verifies accurate patient demographics information with each visit and enters into medical record and billing system
  • Verifies and collects correct co-payment with 100% accuracy
  • Collects payments due in the form of cash, checks and credit cards
  • Schedules appointments and accommodates walk-ins
  • Collects and disseminates mail and deliveries
  • Files, archives and retrieves medical records
  • Maintains confidentiality of patient information by following policy and procedure and practice protocol


Qualifications:

  • High School diploma, GED or equivalent
  • Minimum of two (2) years related experience
  • BLS required
  • Knowledge of general office tasks, confidentiality, filing, medical terminology, CPT coding, and managed care referral process
  • Knowledge of related OSHA and JCAHO guidelines and requirements
  • Ability to provide excellent customer service and act in a professional manner
  • Ability to type, file, and to use a multi-line telephone, computer, fax, copier and adding machine


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