Referral Transcriptionist - Centralized Referral Intake - Business Services Group

Position: Referral Transcriptionist - Centralized Referral Intake - Business Services Group

Job ID: 164075

Location: US-TX-Houston


Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the patients and their families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Referral Transcriptionist -- someone who works well in a fast-paced setting. In this position, you will transcribe referrals from external providers by retrieving physician referral orders from an electronic system and entering customer data and referral details into the electronic medical record (EMR).


Think you’ve got what it takes?

Responsibilities :

Job Duties & Responsibilities

  • Checks for existing medical record using approved patient look-up method. If no medical record exists, employee will register the patient and create a medical record
  • Assures that all demographic information (physician, patient name/alias and payer information) is complete and accurate, including spelling, as measured by supervisory observation and quality audits
  • Seeks clarification of unclear or omitted data from referral order
  • Demonstrates excellent phone skills by seeking and accepting feedback for telephone etiquette self-improvement in a positive manner
  • Maintains knowledge of hospital/department information, as evidenced by a combination of participation in unit meetings or review of meeting minutes
  • Demonstrates an understanding of on-going hospital/department goals, structures and priorities as evidenced by supervisory observation and verbal/written feedback


Skills & Requirements

  • High school diploma or GED required
  • 6 months data entry or clerical experience required
  • Experience in a medical office or hospital environment preferred
  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

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