Ambulatory Supervisor

Position: Ambulatory Supervisor

Job ID: 163987

Location: US-TX-Houston

Department: Autism Center-P

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.     Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Supervisor of Ambulatory Services— someone who works well in a fast-paced setting. In this position, you will provide patient access to all clinical locations by managing the daily operations of the Ambulatory Services Representative functions of the organization. You will provide the highest possible customer service as well as the most efficient and accurate collection of demographic and financial/coverage data at the patient level. Lastly, you will serve as an expert or MD liaison for clinic unlicensed functions and patients/families.


Think you’ve got what it takes?

Responsibilities :

  • Ensure that all staff complete daily patient registration procedures per departmental processes promptly for each day clinic is in session to minimize registration errors that result in accounts being kicked to a re-work work queue
  • Establish, in conjunction with the manager, departmental efficiency and quality goals for the clinics and aligns departmental resources to meet the set goals
  • Provide ongoing training, coaching, and development of Ambulatory Services Representative team to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
  • Evaluate improvement ideas by piloting new processes and adopting those that prove to be beneficial
  • Accurately input registration information into EPIC and provide complete and accurate documentation on each visit to ensure compliance with hospital and government regulations
  • Ensure the continuity in the standard of care between the organization's locations by participating in hospital-wide committees and developing relationships with peers as appropriate



Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption.


  • High school diploma or equivalent
  • Associate’s degree preferred
  • An associate’s or bachelor’s degree may be substituted for experience
  • Minimum of 4 years’ of patient registration and/or business office experience
  • Supervisory experience and of emergency center registration experience preferred

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