Financial Counselor

 
Position: Financial Counselor

Job ID: 163968

Location: US-TX-Houston

Department: WC MAIN ADMISSIONS

Talent Area: Finance

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s Hospital   Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Financial Counselor -- someone who works well in a fast-paced setting. In this position, you will be responsible for completing insurance verification on all new admissions assigned by the Manager or Director, and for ensuring that all assigned inpatient/outpatient visits contain complete and accurate demographic and financial information. In addition, the Financial Counselor also works with international payers, financial institutions, and foreign hospitals to secure financial coverage for international patients. Finally, the Financial Counselor may be utilized as overflow coverage or during downtime situations for the Patient Access Representative (also known as Admission Counselor or Patient Administrative Liaison (PAL) and is accountable for responsibilities outlined in the respective job descriptions.

 

Think you’ve got what it takes?



Responsibilities :

  • Performs insurance verification, determines primary, secondary, and tertiary payers, and follows up on inpatient and outpatient accounts throughout the entire course of treatment
  • Meets with the family regarding their financial status to determine potential assistance third-party coverage in a timely and sensitive manner
  • Makes every effort to minimize the loss of reimbursement for both inpatient and outpatient visits by securing coverage prior to discharge (unscheduled admissions) or during the patient’s visit
  • Maximizes the efficiency and accuracy of the collection process on scheduled patients
  • Participates in the department’s process improvement program. Monitors and evaluates the specific responsibilities of a Financial Counselor to identify key services and processes that have the potential for improvement in outcomes, reducing the number of defects and increasing customer satisfaction. Actively participates or initiates improvement opportunities for the leadership team on ways to provide better customer service to patients and providers
  • Provides required documentation in the patient’s chart, including signed forms such as general consent, information release, advanced care directives, and other documents required by JCAHO and other regulatory bodies, and obtains required signatures
  • Position is a Friday-Tuesday work week


Qualifications:

  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
  • Required H.S. Diploma or GED with a preferred Bachelor's Degree with an emphasis in Business
  • 2 years of related experience
  • Bilingual (Spanish) preferred


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