Front Office Specialist I- TCP Midtown

Position: Front Office Specialist I- TCP Midtown

Job ID: 163759

Location: US-TX-Houston

Department: TCP MIDTOWN

Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network, with more than 300 physicians dedicated to the health care needs of infants to teenagers in over 60 locations across Texas. As part of our goal to build a community of healthy children, Texas Children's Pediatrics (TCP) provides trusted, high-quality pediatric medical services close to home. TCP offers routine childhood immunizations, well visits, sick care, and other visits to support growing children and families.   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Front Office Specialist — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes?

Responsibilities :

  • Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
  • Assist patients with check in/check out
  • Answer telephone within three (3) rings and directs calls per practice protocol
  • Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
  • Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
  • Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
  • Document eligibility in the electronic health record per practice protocol
  • Schedule appointments per practice protocol
  • Demonstrate ability to use judgment when scheduling provider’s template
  • Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
  • Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
  • Assure electronic health record is complete and ready for provider use prior to patient being seen
  • Collect and disseminate mail and deliveries per practice protocol
  • Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

  • HS. Diploma or GED Required
  • 1 Year or More of Related Experience Required

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