Coordinator Employee Development

 
Position: Coordinator Employee Development

Job ID: 163766

Location: US-TX-Houston

Department: Member Services Admin

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Texas Children’s Health Plan Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the women and children that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Coordinator of Employee Development -- someone who works well in a fast-paced setting. In this position, you will develop, implement, and maintain training programs for new and existing employees. Provides regular, timely feedback to the Managers and Team Leaders to ensure measurements are in place to validate training accuracy, comprehension, and effectiveness.  Responsible for becoming an expert in system knowledge, policy, and procedural changes relating to state and departmental changes. This position is critical in the development and ongoing training of employees.

 

Think you’ve got what it takes

 



Responsibilities :

Job Duties & Responsibilities

  • Develops and coordinates New Employee Training Program
  • Designs and develops training manuals and/or programs specific to the member service call center
  • Designs and develops training manual and/or programs specific to the marketing department, outreach department, specialty units call center, and STAR Kids service line
  • Designs and develops E-Learning curriculum and conducts instructor-led training
  • Coordinates scheduling and administration of training topics. This includes topics such as company-required training and departmental development
  • Evaluates training effectiveness through post-training surveys and grading tools developed within each department
  • Designs, develops and implements online E-Learning testing per training modules for new employees to capture a baseline of knowledge mastery and determine if content must be re-trained to the employee prior to his/her release to their department
  • Develop and provide training for existing employees
  • Provides staff with ongoing job-specific training programs, in-services, and continuing education opportunities
  • Tracks and trends areas of deficiency within various service segments and develops targeted training to reduce and/or eliminate knowledge deficiency and/or errors
  • Publishes quarterly update summary by the department and removes old data from service areas to ensure that the employees are not utilizing outdated data to service members
  • Provide Information System Application Expertise
  • Performs specific training on Information Systems used in Member Services
  • Provides recommendations to improve workflow process and system utilization and interaction

 



Qualifications:

Skills & Requirements

  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
  • Bachelor's Degree in business, communication, healthcare, or related industry
  • 2 years of experience in designing and developing curriculum using E-Learning software and 2 years previous training experience in an HMO administration area


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