Senior Project Manager -Patient Contact Center - Business Services Group **Remote Position**

 
Position: Senior Project Manager -Patient Contact Center - Business Services Group **Remote Position**

Job ID: 163735

Location: US-TX-Houston

Department: CONTACT CENTER - ADMIN/SUPPORT

Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for the patients and their families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Senior Project Manager -- someone who works well in a fast-paced setting. In this position, you will lead and be responsible for projects which are complex, multi-disciplinary and/or enterprise-wide; and to provide expertise to short and long-term assignments internal and external to the designated areas of responsibilities. Key functions of this role include team development, monitoring, and guidance; work process analysis and improvement, data analysis and creative problem solving, and facilitation of various strategic initiatives.

 

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Responsibilities :

Job Duties & Responsibilities

  • Manages projects delegated by leadership including, but not limited to, business planning and development, strategic planning, financial analysis, development of affiliations and contracts, medical staffing, facilities planning and construction, and operations planning and development
  • Coordinates resources needed for completion of assigned projects. Includes managing and coordinating data, information and/or personnel
  • Manages the completion of projects/assessments. Monitors progress against plan and budget. When necessary, adjusts plan with approval of project sponsors
  • Maintains regular communication with project stakeholders regarding progress of project/assessment
  • Analyzes issues and data related to projects and presents findings to leadership for effective decision-making. Presents recommendations orally and in writing in a clear, concise format
  • Follows-up during and after assignments to evaluate the effectiveness of the project
  • Serves as lead and point-person for long-term projects as requested
  • Coordinates team goal preparation and writing; coordinates the tracking of progress and reports updates to executive leadership
  • Suggests and initiates improvements to team processes, when possible, to improve efficiencies, and communication between work teams.
  • Participates in strategic planning and the development and refinement of joint initiates between TCH and various other healthcare related institutions
  • Consults with and provides guidance to senior leaders on issues that cross multiple departments within areas of responsibility; involves others within these areas as needed


Qualifications:

Skills & Requirements

  • Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or other related healthcare field, business, or science field preferred
  • 5 years relevant work experience required
  • 2 years’ experience managing medium to large-sized projects required
  • A Master’s degree in Business Administration, Healthcare Administration, Nursing, or other related healthcare, business, or science field may substitute for two years of the relevant work experience requirement
  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

**Highly Desired Experience in Epic Cadence and Decision Tree Processes**

**This position has been approved for full remote work for in and out of state candidates. Certain exclusions may apply.**



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