Front Office Specialist I- TCP Lone Star Pediatrics (Austin, TX)

Position: Front Office Specialist I- TCP Lone Star Pediatrics (Austin, TX)

Job ID: 163722

Location: US-TX-Austin


Talent Area: Clerical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p

About Texas Children's Hospital

Texas Children’s Hospital has begun its expansion from Houston to Austin! We are excited about the opportunity to extend Texas Children’s mission to a large and growing population of children and women. Our Urgent Care opened in March 2018, several pediatric practices will open this spring and summer, and our first Specialty Care Center will open this October. The Specialty Care Center is located at 8611 North Mopac Expressway, approximately 8 miles north of downtown Austin near Highway 183 and will include these subspecialties and more: • Cardiology • Pulmonary Medicine • Neurology • Diabetes/Endocrinology • Gastroenterology • Dermatology • Allergy & Immunology • Urology • Ophthalmology • Plastic Surgery. Our robust, outpatient-focused approach includes a plan through 2021 for 18 pediatric practices, 4 urgent cares, 3 specialty care centers, and 2 maternal fetal medicine centers, all on 1 integrated medical record. Texas Children’s presence in Austin helps deliver regional coordination of care and is synergistic to the core services offered at our Texas Medical Center campus in Houston.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Front Office Specialist — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes?

Lone Star Pediatrics - 12120 Ranch Rd 620 N, Austin, TX 78750

Hours: M-F 8:00am-5:00pm

Responsibilities :

  • Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
  • Assist patients with check in/check out
  • Answer telephone within three (3) rings and directs calls per practice protocol
  • Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
  • Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
  • Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
  • Document eligibility in the electronic health record per practice protocol
  • Schedule appointments per practice protocol
  • Demonstrate ability to use judgment when scheduling provider’s template
  • Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
  • Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
  • Assure electronic health record is complete and ready for provider use prior to patient being seen
  • Collect and disseminate mail and deliveries per practice protocol
  • Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days



  • Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.
  • HS. Diploma or GED Required
  • 1 Year or More of Related Experience Required

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