Care Coordinator - Complex Care (Registered Nurse)

Position: Care Coordinator - Complex Care (Registered Nurse)

Job ID: 163168

Location: US-TX-Houston


Talent Area: Registered Nurse

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.  


We are searching for a Care Coordinator for Complex Care - someone who works well in a fast-paced setting. In this position, you’ll assess, plan, implement, monitor, and evaluate the options and services required to meet an individual’s health needs. You will provide comprehensive, ongoing case management services to patients by coordinating and managing the care of fragile/high-risk patients, as well as ensure optimal patient outcomes that address quality, service, customer satisfaction, and cost-effectiveness.


Think you’ve got what it takes?

Responsibilities :

  • Proactively identify patients in need of care coordination through clinical rounds, medical management, staff referrals, parents, staff, home care staff, and/or other internal areas
  • Perform a comprehensive goal-focused and individualized assessment for patients referred for evaluation
  • Participate in planning and coordinating services across the continuum of care and document the plan in the designated system
  • Utilize clinical acumen to facilitate internal and external resources to coordinate the individualized plan of care
  • Identify problems/barriers/opportunities for intervention and proactively ensure patient care needs are being addressed
  • Routinely assess the patient’s status and progress, and encourage appropriate adjustments to their plan as necessary
  • Serve as a communication link between inpatient and outpatient services, various health professionals, and patients/families
  • Communicate the utilization assessments need to provide appropriate levels of care during the inpatient stay
  • Supervise and instruct the support staff in obtaining data for care coordination
  • Complete home, clinic, and/or hospital visits with patients as needed
  • Facilitate and/or provide community education/outreach for patients when needed
  • Establish and record the progress toward annual goals
  • Maintain confidentiality concerning patient/family issues


Being fully vaccinated against COVID-19 is required for all employees unless approved for a medical or religious exemption

  • Bachelor’s or other degree in nursing required
  • RN and BLS required
  • Case Management certification preferred
  • 3 years’ pediatric nursing experience
  • Additional experience in community health, complex pediatric patient care, home care, case management, managed care, or utilization review desired

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