Patient Access Coordinator

Position: Patient Access Coordinator

Job ID: 161181

Location: US-TX-Houston


Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a-5p with occasional weekends

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 13,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at


We are searching for a Patient Access Coordinator – someone who works well in a fast-paced hospital setting. In this position, you will perform scheduling & registration duties and supervise specific duties associated with the daily operations of the designated departmental area.  You will be responsible for ensuring accurate and timely scheduling of patient appointments and accurate verification of demographic information and verification of benefits.


Think you’ve got what it takes?

Responsibilities :

  • Reviews telephone call queue to ensure call volume and staff ratio are adequate to meet department service standards
  • Assist with incoming calls and scheduling as needed and in accordance with department service standards
  • Informs management of potential opportunities and/or issues
  • Provides customer service support for staff, patients/families, and clinics
  • Financially secures a patient account to maximize Physician and Hospital reimbursement in a customer service oriented fashion
  • Handles incoming calls for appointments from patients, internal staff and physicians in a courteous, professional and timely manner
  • Provides customer service to internal and external customers
  • Serves as a resource to staff members and as an escalation point person for QA issues
  • Monitors pre-admit schedules and work lists to ensure timely completion of insurance verification and all pre-admit work, including authorization when required
  • Meets with Manager at least weekly to discuss issues/initiatives/staff performance and review department productivity
  • Correctly follows Cue Card protocol when patient or responsible party requests an earlier appointment and/or offers to place the patient on the clinic wait list


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • A minimum of 2 years of experience performing all aspects of the scheduling and registration process is required (in lieu of actual work experience, an Associate’s or Bachelor’s degree may be substituted)
  • Demonstrates a high level of positive customer service skills in all communications
  • Self-motivated, with the ability to work both independently and interdependently in a team environment.
  • Knowledge of government (Medicaid and CSHCN) and commercial insurance plans
  • Knowledge of patient appointment scheduling in a high volume call center environment
  • High School Diploma or GED

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