Patient Navigator

 
Position: Patient Navigator

Job ID: 160974

Location: US-TX-Houston

Department: WC CLINICAL NUTRITION SERVICES

Talent Area: Administrative Support

Full/Part Time: Part-Time

Regular/Temporary: Regular

Shift: 4-5 days per week (4-5 hours per shift)

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Patient Navigator -- someone who works well in a fast-paced setting. In this position, you will be responsible for providing support in coordination of care activities and assisting patients to navigate through all the steps in obtaining the necessary and appropriate care. The Navigator is responsible for helping to ensure a seamless transition from inpatient to post discharge follow-up in the outpatient clinic. Under the direction/supervision of the licensed nurse, the Navigator is the key liaison between the patient/patient's family and required outpatient services. The Navigator also assists the patient and the patient's family in coping with illness by optimizing their self-care abilities and supporting their consumer rights.

 

Think you’ve got what it takes?

We are searching for a Patient Navigator -- someone who works well in a fast-paced setting. In this position, you will be responsible for providing support in coordination of care activities and assisting patients to navigate through all the steps in obtaining the necessary and appropriate care. The Navigator is responsible for helping to ensure a seamless transition from inpatient to post discharge follow-up in the outpatient clinic. Under the direction/supervision of the licensed nurse, the Navigator is the key liaison between the patient/patient's family and required outpatient services. The Navigator also assists the patient and the patient's family in coping with illness by optimizing their self-care abilities and supporting their consumer rights.

 

Think you’ve got what it takes?



Responsibilities :

  • Develops patient/family relationships prior to discharge to facilitate the inpatient-to-outpatient transition and serves as a communication link between inpatient and outpatient services
  • Follows up on all inpatient and outpatient encounters, based on patient stratification, and supports the hand-off to the multidisciplinary team
  • Communicates continually with patients/families, medical staff, caregivers, and primary care staff to support appropriate, timely, and cost-effective care
  • Enters and maintains all demographic information, maintains all assigned databases to ensure data is complete and accurate
  • Provides assistance to Care Coordinator while partnering with community organizations involved in the interests of the pediatric population
  • Collaborates with community health education/outreach organizations and providers to provide for the overall health promotion for children with complex health care needs
  • Monitors and reports patient/caregiver resource utilization, past and present treatment, and established goals (short and long term)
  • Demonstrates positive and effective interpersonal skills when dealing with patients/families, visitors, peers, and other health care team members


Qualifications:

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • High school diploma or GED required
  • 1-year experience in a healthcare setting which may include personal caregiver experience required
  • Bilingual in English and Spanish preferred
  • Experience working within a clinic setting preferred


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