Communications Ctr Operator I

 
Position: Communications Ctr Operator I

Job ID: 160814

Location: US-TX-Houston

Department: IS Communication Center

Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, a second community hospital opening in 2017. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.



Summary:

We are searching for a Communications Control Operator -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.

 

Think you’ve got what it takes?



Responsibilities :

  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Provides patient information to callers as allowed under Hospital policy and federal and state regulations
  • Assists in the maintenance of up-to-date on-call schedules and contact information for providers and services/departments in paging system and updating appropriate Communication Center documentation
  • Conducts research and makes updates in Communication Center systems/applications for contact information of hospital employees/departments/services and on-call schedules
  • Updates and maintains daily listing in Communication Center team site with information regarding pager changes and changes in call schedules
  • Assists in training of Communication Center Operator staff in the use of the paging system and on-call schedule application
  • Assists with maintaining directory database with correct personnel information
  • Participates in ad hoc task force(s) to identify and assist in implementing process improvements for the department


Qualifications:

  • Being fully vaccinated against COVID-19 is required for all employees unless approved for a medical or religious exemption
  • High school diploma or GED required
  • Experience as a telephone switchboard operator preferred
  • Bi-lingual in English/Spanish preferred
  • Experience in a healthcare environment preferred


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