Ambulatory Services Rep II - KINGWOOD OUTPT THERAPY CENTER

 
Position: Ambulatory Services Rep II - KINGWOOD OUTPT THERAPY CENTER

Job ID: 160740

Location: US-TX-Humble

Department: KINGWOOD OUTPT THERAPY CENTER

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Strategically located throughout the greater Houston area, Texas Children's Health Centers offer the same high-quality pediatric subspecialty care as our hospital – right in your neighborhood. Staffed by pediatric specialists from Texas Children's Hospital and Baylor College of Medicine, our teams are trained to care for the physical and emotional needs of children and adolescents. Working closely with a child's primary-care physician, our specialists diagnose health conditions and develop patient-specific treatment plans.     To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org

Summary:

We are searching for an Ambulatory Services Representative -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

 

Think you’ve got what it takes?



Responsibilities :

  • Performs patient registration procedures per department process
  • Obtains and verifies patient demographic data for each encounter
  • Confirms patient appointments, verifying patient demographics and insurance information
  • Enters, batches, and reconciles charges daily
  • Ensures that interpreter services are available for patients as needed
  • Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
  • Serves in key role to assure most efficient patient throughput in exam rooms


Qualifications:

Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.

  • High school diploma or GED required
  • 2-years’ experience in customer service required
  • Healthcare and/or Pediatric experience preferred
  • Bilingual in Spanish/English preferred


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