Family Advocate

 
Position: Family Advocate

Job ID: 160723

Location: US-TX-The Woodlands

Department: WOO PATIENT & FAMILY SERVICES

Talent Area: Administrative Support

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 10:30a - 7:00p

About Texas Children's Hospital

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU). To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Summary:

We are searching for a Family Advocate – someone who works well in a fast-paced setting. In this position, you will advocate for the needs of patients and families while within the system by facilitating open communication between families and staff, addressing issues, and concerns.

 

Think you’ve got what it takes?



Responsibilities :

  • Communicate with patients and families to proactively identify issues 
  • Promote customer satisfaction in assigned service area 
  • Handle patient satisfaction issues and concerns 
  • Assume on-call duties after hours 
  • Work with other Hospital departments and community resources 
  • Document daily work and provide appropriate reports 
  • Enhance professional growth and development


Qualifications:

  • H.S. Diploma or GED 
  • 1 year of experience in a health care clinical setting 
  • Training and experience in patient relations, public speaking, and cultural diversity awareness preferred 
  • Bachelor’s Degree preferred
  • Bilingual preferred

Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.



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