Security Dispatcher I

Position: Security Dispatcher I

Job ID: 160690

Location: US-TX-Houston


Talent Area: Skilled Crafts Worker

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 12:45 AM to 6:45 AM-Wednesday; 7:00 PM to 7:00 AM Thursday to Saturday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Security Dispatcher -- someone who works well in a fast-paced setting. In this position, you will monitor and respond to automated building system alarms including fire protection, medical air/gas, refrigeration, pneumatic tube, access control, burglar alarm, Closed Circuit Television (CCTV), and utility systems in accordance with departmental and hospital policies and regulatory agency codes. You will dispatch and process work orders in the computerized maintenance management system (CMMS) to accurately document services requested, and actions taken to ensure customer satisfaction and to maintain a safe environment for patients, visitors, and staff.


Think you’ve got what it takes?

Responsibilities :

  • Monitors and responds to automated building system alarms in accordance with departmental and hospital policies
  • Responds appropriately to system alarms by identifying source of problem, performing required online adjustments, and/or providing technicians with appropriate information to resolve problem
  • Handles incoming calls courteously and professionally to assess the services requested with no more than 4 complaints during a rolling 12-month period
  • Dispatches Police Officers, Security, and Facilities Operations personnel by radio as required
  • Documents work order resolution in CMMS in accordance with departmental procedures for timeliness and accuracy with 95% compliance
  • Monitors daily operational logs and systems of equipment and Public Safety announcements
  • Identifies and appropriately resolves maintenance deficiencies in assigned area to maintain space quality through improvement of efficiency, outcomes, and customer service
  • Ensures effective communication and workflow for responsibilities in assigned area as demonstrated by maintaining good rapport and cooperative working relationships with internal and external customers


Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.


  • Being fully vaccinated against COVID-19 is required for all employees unless approved for a medical or religious exemption
  • High school diploma or equivalent required
  • Stationary Engineer, 3rd Grade license preferred
  • 3 years related dispatch experience required
  • Certificate program with a minimum of 500 hours in service- related technology i.e. mechanical, electrical, security, or controls required
  • 3 years security or police experience or experience as a service-related technician required
  • Prior hospital experience preferred




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