Coordinator of Health Plan Business Operations Training

Position: Coordinator of Health Plan Business Operations Training

Job ID: 160440

Location: US-TX-Houston


Talent Area: Professional - Non-Clinical

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am-5pm

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Health Plan Business Operations Training Coordinator -- someone who works well in a fast-paced setting. In this position, you will lead in the design, development, and implementation of training programs for new and existing employees to enhance the competency, performance, and professional development of Business Operations team. This position is critical in the development and ongoing accuracy of system configuration including benefits, contracts, pricing, and claims editing, member enrollment and eligibility, provider configuration and maintenance, and a robust understanding of claims payments, and processes.


Think you’ve got what it takes?

Responsibilities :

  • Develops and coordinates the Business Operations Training Program
  • Conducts training program to provide an effective and interactive learning environment to achieve departmental goals and objectives utilizing innovative, professional communication methods
  • Provides staff with ongoing job-specific training programs, in services and continuing education opportunities
  • Completes audits, consistent with industry standards, of each trainees’s completed learnings throughout the training course and within the nesting period
  • Performs specific training on Information Systems used in Business Operations Configurations
  • Recommends configuration enhancements to improve new and preexisting configuration
  • Applies knowledge and understanding of the EDI 834 Enrollment file to create effective training materials and providing input on department operations as requested
  • Acts as the Subject Matter Expert (SME) for all items Enrollment and Eligibility
  • Proficient understanding for the Master Provider File allowing for the transfer of knowledge to other team members through the creation of educational and training materials
  • Ability to clearly translate the state requirements for providers, creating a robust training material that would be available to other departments as needed



  • Being fully vaccinated against COVID-19 is required for all employees unless approved for a medical or religious exemption
  • Bachelor’s degree required
  • 4 years managed care, claims processing, and/or configuration of benefits/contracts/fee schedules/medical policy payment rules required
  • Previous training experience in an adult training environment preferred

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