Patient Access Specialist

Position: Patient Access Specialist

Job ID: 160096

Location: US-TX-Houston


Talent Area: Medical Assistant

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: Monday-Friday 7a-5p or 9a-7p varying, plus 2-3 Saturdays per month

About Texas Children's Hospital

Founded in 2013 by Texas Children's Health Plan, The Center for Children and Women is a NCQA recognized patient and family-centered medical home that provides enrolled Texas Children's Health Plan members the highest quality community-based health care, education, and advocacy. We have two locations at Greenspoint and Southwest Houston.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Patient Access Specialist – someone who works well in a fast-paced setting. In this position, you will assist within a comprehensive guest services program that helps meet the unique needs of members and families, to include appointment assistance, directions, transportation, and problem resolution.

Think you’ve got what it takes?

Responsibilities :

Job Duties & ResponsibilitiesHOU123


  • Provides way finding, general assistance and customer service to all Center patients/families, including TCHP members and families
  • Scheduling Appointments, and partnering with Patient and Family to Achieve Compliance
  • Answers telephone calls, assesses needs and determines appropriate actions for account resolution
  • Change fund administration, and patient receipting and reconciliation
  • Updates, maintains and documents patient account information accurately in the appropriate accounting/billing systems used by TCHP and The Center
  • Actively participates in special assignments, programs, or improvement initiatives with successful outcomes


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • High School Diploma or GED Required
  • College Degree Preferred
  • 2 years customer service or business experience, preferably in healthcare environment
  • Knowledge of general business office procedures, preferably a staff model HMO setting
  • Understanding and experience with Medicaid and CHIP

Apply Now
Current Texas Children’s employees – Please click here to login.
Create Profile or Log In Search Careers