Business Systems Analyst I - Customer Care Contact Center

Position: Business Systems Analyst I - Customer Care Contact Center

Job ID: 159731

Location: US-TX-Houston


Talent Area: Information Services

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8am - 5p Monday - Friday

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Business Systems Analyst -- someone who works well in a fast-paced setting. In this position, you will have a role in developing clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions and to manage the on-going maintenance of applications. This role will investigate processes to meet end user needs within the organization. Additionally, you will provide financial systems support, coordinate system upgrades, and to provide other system support.


Think you’ve got what it takes?

Responsibilities :

 Job Duties & Responsibilities

  • Collaborates with internal core stakeholders to identify system issues and process needs, and ensures EMR and other systems are being optimized
  • Investigate alternative solutions including feasibility studies using results from vendor analysis/evaluations
  • Reviews and tests systems for conformance to functional and performance requirements
  • Develops, schedules and facilitates test plans for hardware, network, integration, user acceptance and parallel usage for end-users
  • Analyzes use of existing systems to identify and resolve problems
  • Recommends modifications to application design or current procedures to maximize advantages of existing resources
  • Develops and maintains training materials and training environment for systems training


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption.


Skills & Requirements

  • High school diploma or GED required
  • Bachelor’s degree in computer science, business administration, healthcare administration, or nursing preferred
  • 2 years’ experience in information systems preferred

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