Employee Development Coordinator - Member Services - The Health Plan

Position: Employee Development Coordinator - Member Services - The Health Plan

Job ID: 165999

Location: US-TX-Houston

Department: Member Services Admin

Talent Area: Professional - Non-Clinical

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a - 5p Monday - Friday

About Texas Children's Hospital

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for an Employee Development Coordinator -- someone who works well in a fast-paced setting. In this position, you will develop, implement and maintain training programs for new and existing employees. Provides regular, timely feedback to the Managers and Team Leaders to ensure measurements are in place to validate training accuracy, comprehension and effectiveness. Responsible for becoming an expert in system knowledge, policy and procedural changes relating to state and departmental changes. This position is critical in the development and ongoing training for employees.

Think you’ve got what it takes?

 Job Duties & Responsibilities
•    Assesses the training needs for the department’s staff based on the needs of the hospital, the equipment, and current technology ensuring that those needs are met through specific competency training for all positions
•    Develops and coordinates training as a planned event with training criteria and schedules that coincide with work schedules to reduce impact on workload
•    Maintains all training documentation and records keeping all information up to date and organized for easy accessibility and to comply with the needs of Joint Commission
•    Coordinates the training by contracted vendors ensuring that the training is delivered and supports specific job competencies
•    Inventories and maintains a resource library with information and documentation needed to educate and train the department
•    Ensures new employees are oriented to departmental policies and procedures, roles and responsibilities, and performance expectations
•    Ensures effective communication and workflow for responsibilities in assigned zone as demonstrated by maintaining good rapport and cooperative working relationship with internal and external customers

Skills & Requirements
•    Bachelor’s Degree in Business, Communication, Healthcare or related industry
•    2 years experience designing and developing curriculum using eLearning software
•    2 years previous training experience in an HMO administration area
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

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