Security Officer - NCSO

Position: Security Officer - NCSO

Job ID: 165190

Location: US-TX-The Woodlands

Department: WOO Security Services

Talent Area: Skilled Crafts Worker

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 7a - 7p

About Texas Children's Hospital

Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU).

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


Job Duties & Responsibilities
•    Provides security functions at designated posts during varying hours and shifts
•    Observes all persons entering and exiting the Hospital and/or assigned area of responsibility; maintains visitor and entry logs
•    Ensures that the required sign-in logs and documents are properly maintained as prescribed by departmental procedures
•    Monitors all carry out items and inspects them when the situation warrants
•    Provides proactive customer service functions to employees and visitors of the hospital. Always maintains a professional appearance and demeanor. Carries out responsibilities in a firm but courteous manner, seeking to invoke a willing response from visitors and employees
•    Provides security functions at designated post locations
•    Monitors the area as assigned, observing all conditions around their post and/or floor assigned for potential threats to the safety of patients, visitors, employees, and medical staff
•    Reports any hazardous conditions and suspicious activity to the Sergeant, Lieutenant or Mission Control dispatcher immediately, using radio and other means of communication according to established departmental procedures
•    Completes Daily Activity Reports (DAR), Incident, and TCH Online reports as required by the hospital and departmental procedures.
•    Assists in emergency situations by following the proper procedure for response
•    Enforces departmental and organizational rules for area assigned
•    Documents incidents as directed by security supervision
•    Provides outstanding service to meet the organizations goals and values
•    Operates and maintains TCH and departmental equipment and supplies in good working order
•    Ensures daily functionality of radio equipment and reports any operational issues to the supervisor
•    Conducts all other duties assigned by Security Supervisors on an as needed basis.
•    If certified in Basic Life Support (BLS), may respond in the case of an emergency and use AED and Personal Protective Equipment
•    Responds to and assists hospital personnel with patient transport, elevator prioritization and reports during fire alarms, accidents, missing child alerts, and elevator entrapments
•    Trains for and responds to disaster situations in the hospital including visitor management functions, emergency lockdown, active patrol, de-escalations, security standbys, and other emergency job functions.
•    Attends and completes hospital and departmental required training
•    Successfully completes all necessary exams for initial and ongoing certifications
•    Attends training and keeps certifications up to date

Skills & Requirements
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
•    H.S. Diploma or GED
•    Licenses/Certifications: BLS - Cert-Basic Life Support by the American Heart Association, NCSO - NonCommission Security Officer by the Texas Department of Public Safety - Private Security Board, acquired within 90 days of entering the role, TDR - Texas Driver's License by the State of Texas, acquired within 90 days of entering the role, and must pass a Motor Vehicle Record (MVR) check demonstrating a clear driving record as defined by the routine driver qualifications outlined in the Texas Children's Fleet Safety Policy and Procedure by the job entry date. Must also maintain a clean driving record
•    1 year of Security, law enforcement, military, or customer service experience

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