Security Officer - NCSO

About Texas Children's Hospital

Summary:

Job Duties & Responsibilities
•    Provides security functions at designated posts during varying hours and shifts
•    Observes all persons entering and exiting the Hospital and/or assigned area of responsibility; maintains visitor and entry logs
•    Ensures that the required sign-in logs and documents are properly maintained as prescribed by departmental procedures
•    Monitors all carry out items and inspects them when the situation warrants
•    Provides proactive customer service functions to employees and visitors of the hospital. Always maintains a professional appearance and demeanor. Carries out responsibilities in a firm but courteous manner, seeking to invoke a willing response from visitors and employees
•    Provides security functions at designated post locations
•    Monitors the area as assigned, observing all conditions around their post and/or floor assigned for potential threats to the safety of patients, visitors, employees, and medical staff
•    Reports any hazardous conditions and suspicious activity to the Sergeant, Lieutenant or Mission Control dispatcher immediately, using radio and other means of communication according to established departmental procedures
•    Completes Daily Activity Reports (DAR), Incident, and TCH Online reports as required by the hospital and departmental procedures.
•    Assists in emergency situations by following the proper procedure for response
•    Enforces departmental and organizational rules for area assigned
•    Documents incidents as directed by security supervision
•    Provides outstanding service to meet the organizations goals and values
•    Operates and maintains TCH and departmental equipment and supplies in good working order
•    Ensures daily functionality of radio equipment and reports any operational issues to the supervisor
•    Conducts all other duties assigned by Security Supervisors on an as needed basis.
•    If certified in Basic Life Support (BLS), may respond in the case of an emergency and use AED and Personal Protective Equipment
•    Responds to and assists hospital personnel with patient transport, elevator prioritization and reports during fire alarms, accidents, missing child alerts, and elevator entrapments
•    Trains for and responds to disaster situations in the hospital including visitor management functions, emergency lockdown, active patrol, de-escalations, security standbys, and other emergency job functions.
•    Attends and completes hospital and departmental required training
•    Successfully completes all necessary exams for initial and ongoing certifications
•    Attends training and keeps certifications up to date

Skills & Requirements
•    Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption
•    H.S. Diploma or GED
•    Licenses/Certifications: BLS - Cert-Basic Life Support by the American Heart Association, NCSO - NonCommission Security Officer by the Texas Department of Public Safety - Private Security Board, acquired within 90 days of entering the role, TDR - Texas Driver's License by the State of Texas, acquired within 90 days of entering the role, and must pass a Motor Vehicle Record (MVR) check demonstrating a clear driving record as defined by the routine driver qualifications outlined in the Texas Children's Fleet Safety Policy and Procedure by the job entry date. Must also maintain a clean driving record
•    1 year of Security, law enforcement, military, or customer service experience