ServiceNow Administrator/Analyst

Position: ServiceNow Administrator/Analyst

Job ID: 163351

Location: US-TX-Houston

Department: Business Systems - Admin

Talent Area: Information Services

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a ServiceNow Administrator -  someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.
In this role, you'll solve complex business problems using a collaborative approach with multiple teams and multiple stakeholders. This position is a great opportunity for someone who is looking to grow their ServiceNow experience and gain experience in different areas of technology. Experience with the ServiceNow GRC (Governance, Risk, Compliance) module and ITIL is a plus!
Think you’ve got what it takes?


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • Understanding of how integrations work both with Integration Hub and without
  • Ideal candidate would have IT background or a background supporting ITSM solutions (HP Service Manager, Remedy, etc.)
  • Assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts
  • Certified ServiceNow System Administrator preferred

Nice to Have:

  • Certified Implementation Specialist – IT Service Management certification
  • Experience with ServiceNow ITOM applications stack
  • Experience on more than 1 ServiceNow implementation
  • Experience in modules ServiceNow GRC, IT Business Management, IT Operations Management
  • Highly prefer 3+ years’ experience in translating conceptual user requirements into functional requirements in a clear manner that is comprehensible to project team


  • Experience Assessing and determining capability of applications
  • Proven experience supporting web based applications, strongly desired
  • Experience building Integrations using REST API
  • Solid hands on experience transitioning old legacy apps to more modern technology desired.


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