Manager of Mission Control (EMT)

Position: Manager of Mission Control (EMT)

Job ID: 163175

Location: US-TX-Houston

Department: Transport Services

Talent Area: Registered Nurse

Full/Part Time: Full time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000+ dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Manager of Mission Control - someone who likes the fast pace of critical care to join the Texas Children’s Kangaroo Crew. In this position, you will have 24 hour accountability for the clinical, educational, administrative, and operational activities of the Mission Control team. You will work collaboratively with departmental leadership to ensure the transfer process, bed assignments and *9999 calls are processed correctly and efficiently. 

Think you’ve got what it takes?


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption

  • Licensed Paramedic is required
  • 5 years of EMT experience required
  • Basic Life Support Certification (BLS) provided by the American Heart Association 
  • Pediatric Advance  Life Support (PALS) provided by the American Heart Association 
  • International Association of Air Medical Transport Communication Specialist (Required within 18 mos of hire)


  • Maintains competence of all aspects of Mission Control including the transfer process including dispatch, bed control and *9999.
  • Provides supervision of Mission Control staff and assists in coordinating care needs during transport. Provides supervision of the Mission Control team to ensure efficient operations in the transfer process and management of beds. Serves as liaison between referring/accepting physicians, referring facilities, nursing staff, and ancillary departments.
  • Assists departmental leadership in the recruitment, orientation, and training of new staff. Monitors productivity and assures that staffing and resources are aligned with patient care and operational needs. Ensure development of staff. Conducts performance appraisals and participates in assessment of clinical competency. Observes, identifies and addresses human resource issues.
  • Participates in quality initiatives to develop and monitor outcomes for Mission Control. Establishes departmental quality metrics and customer service standards and training. Reviews customer service indicators and quality metrics. Monitors staff productivity and establishes performance standards.
  • Aligns departmental goals with organizational mission and strategic plan. Coordinates and collaborates with stakeholders to create collaborative work relationships that drive performance and quality outcomes in a timely and effective manner.
  • Reviews and reports department data so stakeholders have the information needed to identify trends such as business development opportunities and shifts in transfer volume. Collaborates with internal hospital departments to streamline processes for continual improvement on a system level.
  • Responsible for cost-effective management of resources while ensuring department achieves patient care and operational goals. Collaborates with the management team to budget for expected levels of revenue and provide reporting on status and changes in revenue.

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