Patient Care Manager (Registered Nurse) - Intensive Outpatient

Position: Patient Care Manager (Registered Nurse) - Intensive Outpatient

Job ID: 162294

Location: US-TX-Houston


Talent Area: Registered Nurse

Full/Part Time: Full-Time

Regular/Temporary: Regular

Shift: 8a - 5p

About Texas Children's Hospital

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.   Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; and Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston. We have also created the nation’s first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.   To join our community of 14,000 dedicated team members, visit for career opportunities. You can also learn more about our amazing culture at  At Texas Children’s Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.   Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.


We are searching for a Patient Care Manager for our Intensive Outpatient program -  someone who works well in a fast-paced setting. In this position, you will maintain accountability for clinical and personnel activities and provide support to the Medical Director and Practice Administrator for outpatient clinic operations. The Patient Care Manager participates in the delivery of high-quality, family-centered, and developmentally appropriate patient care at the clinic level. The Patient Care Manager provides leadership to direct clinic patient flow, staffing, and clinical quality in collaboration with the physician and administrative outpatient leader.


Think you’ve got what it takes?

Responsibilities :

  • Coordinates and collaborates outpatient clinical operations and patient care needs with appropriate members of the healthcare team to achieve desired clinical outcomes and management of care across the continuum. Demonstrates effective communication skills with the health care team and works to eliminate communication barriers. Serves as a liaison between physicians, families, nursing staff, and ancillary departments.
  • Monitors current and projected patient volumes and clinical processes via data collection and observation. Effectively and succinctly compiles, analyzes, and presents data to diagnose process improvement opportunities and goals to team and department. Uses data to make decisions for staffing effectiveness.
  • Observes, identifies, and addresses human resources issues for assigned staff. Coaches, counsels, and develops staff to ensure the delivery of high-quality patient care
  • Maintains clinical competency by ensuring that the physiologic, psychosocial, and developmental needs of the patient are met within a Family-Centered care environment
  • Supports the implementation of clinic goals and communication of the organization’s strategic plan to staff
  • Participates in clinic-based quality initiatives for the purpose of developing and monitoring clinical outcomes that demonstrate nursing excellence
  • Ensures staff development and employee onboarding occur within the guidelines set by the Department of Ambulatory Services
  • Conducts annual learning needs assessment for direct reports and submits to Ambulatory leadership for annual professional training curriculum planning
  • Ensures all new employees complete required orientation and competency assessment
  • Supports nursing excellence through participating in a shared governance structure for Texas Children’s Nursing programs. Communicate shared governance developments during staff meetings.
  • Provides direct patient care to support outpatient clinical operations and patient flow


Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s unless approved for a medical or religious exemption


  • Bachelors Degree in Nursing required
  • RN (Texas Board of Nursing or Nursing Licensure Compact) required
  • BLS certification required
  • 2 years of experience in nursing required
  • Experience in Behavioral Health highly preferred

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