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Professional - Non-Clinical
Family Advocate, Senior (Austin)
Austin, TX, US
We are searching for a Senior Family Advocate -- someone who works well in a fast-paced setting. In this position, you will advocate for the needs of patients and families by facilitating open communication between families and staff, addressing issues, and concerns. You will also support Resolution Specialists and Assistant Director/Director of Family Advocacy by mentorship of Family Advocates, participation in special projects and educational opportunities associated with complaints/grievances, data collection for quality improvement, and assessment and updating of leadership contact data throughout the system.
Think you’ve got what it takes?
Responsibilities
• Coordinate employee training on patient/family complaints and grievances
• Identify areas needing additional training in policies and procedures related to complaints and grievances
• Takes the lead in collaboration with the unit Family Advocate on complex patient/family support issues as requested and/or directed by Resolution Specialist and Assistant Director
• Solicit and answer questions that patients and families may have concerning non-clinical issues related to their visit as evidenced by leadership observation
• Ensure that issues and concerns raised by patients and their families are handled in an effective and expedient manner
• Assume on-call duties after hours, on weekends, and on holidays on a rotating basis
• Document daily work and provide appropriate reports
• Read current literature to maintain and develop knowledge of issues affecting families and service and in the delivery of care
Requirements
Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
• Bachelor’s degree required
• Bachelor’s degree in a clinical discipline (social work, child life) preferred
• 3 years’ experience in a health care clinical setting required
• Training and experience in patient relations, clinical discipline, executive leadership interface savvy, public speaking, and cultural diversity awareness preferred
About Texas Children’s
Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 10 Texas Children’s Pediatric primary care practices in the greater Austin area bringing world-class pediatric services to children and their families. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services, including allergy and immunology, cardiology, ophthalmology, rheumatology, pulmonology, neurology, and more. Texas Children’s also plans to build a 360,000-square-foot freestanding hospital for children and women, set to open in 2024.
Our thoughtful expansion into Austin will help support a pediatric population of more than half a million and keep kids healthy and happy from birth to adulthood.
To join our community of more than 14,000 dedicated team members, visit texaschildrenspeople.org. You can also learn more about our amazing culture at infinitepassion.org.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
