About Texas Children's HospitalFounded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area. To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
We are searching for a Supervisor of Member Services— someone who works well in a fast-paced call center setting. In this position, you will provide the day-to-day direction and oversight to the assigned contact center team. You will serve as a resource for all contact center staff on highly complex issues and problem resolution. Lastly, you will function as a subject matter expert and serve as a role model through providing high-quality customer service following organizational and departmental established regulations, policies, and procedures.
Think you’ve got what it takes?
Job Duties & Responsibilities
Being fully vaccinated against COVID-19 is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
Skills & Requirements
**Bilingual Prefered. Shift will include rotating Saturday and oncall schedule**